Privacy Policy

Last updated: March 10, 2026

1. Introduction

Goqa Shop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

  • Email address (for account creation and order notifications)
  • Password (encrypted and stored securely)
  • Payment information (processed securely through third-party payment processors)
  • Order history and transaction details

2.2 Automatically Collected Information

We may automatically collect certain information when you use our Service, including:

  • IP address and location data
  • Browser type and version
  • Device information
  • Usage patterns and preferences
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send you order confirmations and delivery information
  • Manage your account and provide customer support
  • Improve our Service and user experience
  • Detect and prevent fraud or unauthorized access
  • Comply with legal obligations
  • Send you updates about our Service (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Payment Processors: We share payment information with secure payment processors to complete transactions
  • Legal Requirements: We may disclose information if required by law or to protect our rights
  • Service Providers: We may share information with trusted service providers who assist in operating our Service
  • Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure password hashing using industry-standard algorithms
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure payment processing through certified providers

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Account Credentials

Product credentials (usernames, passwords, etc.) are stored securely and are only accessible to:

  • You, after completing a successful purchase
  • Authorized administrators for support purposes

We never share product credentials with unauthorized parties and take measures to protect this sensitive information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session and authentication state
  • Remember your preferences
  • Analyze usage patterns and improve our Service

You can control cookie preferences through your browser settings, though this may affect Service functionality.

8. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your account and data
  • Opt-out of marketing communications
  • Request a copy of your data

To exercise these rights, please contact us via Telegram: @goqaa

9. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Service to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Order information is retained for record-keeping and support purposes. You may request deletion of your account at any time.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using our Service, you consent to such transfers and processing in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. We will notify you of significant changes via email or through our Service. Your continued use after changes constitutes acceptance.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us via Telegram: @goqaa